Refund policy
Intimate Items (Final Sale)
At Smolder USA, we love making you feel and look amazing — and that includes making sure every order is 100% new, unused, and never tried on.
To keep everything completely sanitary (and avoid any questions about “try-ons” or “one-nighters”), we cannot accept returns or exchanges on intimate items. If sold as a 2 or 3 piece set, one portion of the set may not be returned and the rest kept.
What counts as an intimate item?
Anything that comes into direct contact with breasts, groin, butt, or personal areas — including:
Bras & bralettes
Panties & thongs
Teddies & bodysuits
Shapewear
Lingerie sets
Anything worn without undergarments
Any garment designed to fit tightly against intimate areas
If it’s touched your personal areas, it stays personally yours. 💋
Please double-check sizing before placing your order.
And if you have any questions or need guidance, reach out before you order — we’re always happy to help you pick the perfect fit!
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Non-Intimate Items (Return Eligible)
For items that are not intimate — such as belts, vegan skirts, vegan shirts, purses— we do accept returns if the item is in perfect, resale-ready condition.
To qualify, the item must be:
100% unused
Unworn
Unopened
In original packaging
With all tags attached
In original, sellable condition
If the item meets these requirements and simply wasn’t what you expected, you can contact us within 30 days to request a Return Authorization Number (RAN).
Once approved, we’ll provide:
Your RAN
The correct return address
Simple return & shipping instructions
Returns sent without authorization will not be accepted and returned to Sender.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We begin processing orders quickly, and many orders are submitted to our suppliers within 24 hours to ensure fast shipping.
Cancellation requests received within 24 hours: We will do our best to stop the order before it is processed. While we cannot guarantee cancellation, we will make every reasonable effort to accommodate your request.
Cancellation requests after 24 hours: Once an order has been submitted to our supplier or has entered processing, it may not longer be possible to cancel. If a cancellation is still possible, a cancellation or restocking fee may apply to cover costs charged by our suppliers.
If your order cannot be canceled, you may still be eligible for a return once it is delivered, given that the item(s) are not final sale items, and in accordance with our return & refund policy.
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Order Issues
If your package arrives damaged, defective, or incorrect, please contact us within 48 hours and we’ll make it right.
❤🔥Final sale for hygiene and care- thoughtful support is always there. ❤🔥
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